Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Shannon Milliken

Shannon Milliken

April 29, 2025

5  out of  5
rating by Shannon Milliken
"Randi is extremely helpful, understanding very knowledgeable and quick to help in any way possible"
Profile photo of cameron averill

cameron averill

April 29, 2025

5  out of  5
rating by cameron averill
"Chris is the best! Him and his team are super knowledgeable, helpful, and easy to work with! They helped my parents get lower rates and my brother! I highly recommend them to anyone that wants to get better prices!"
Profile photo of Jeremy Colpean

Jeremy Colpean

April 29, 2025

5  out of  5
rating by Jeremy Colpean
"Chris is the man , never meant such a genuine family man in a really long time. I hope everyone brings business to him specially the way these days are. Thank you Chris from our family."
Profile photo of J

J

March 29, 2025

5  out of  5
rating by J
"Joe is always very helpful whenever I have any questions. Thanks!!"
Profile photo of Jim

Jim

March 29, 2025

5  out of  5
rating by Jim
"Great agents to deal with. Very happy with Chris and Joe. They handled our claim and took care of us. I high recommend to anyone in need of insurance!"
Profile photo of Richard Wood

Richard Wood

March 29, 2025

5  out of  5
rating by Richard Wood
"Always there when I need him and Always trying to help. I have recommend Chris Gowan and his office to many friends and family members."
Profile photo of Jeff gillingham

Jeff gillingham

March 24, 2025

5  out of  5
rating by Jeff gillingham
"Extremely professional and quick to respond to my inquiry."
Profile photo of Devonte Johnson

Devonte Johnson

March 22, 2025

4  out of  5
rating by Devonte Johnson
"I’ve experienced progressive I’ve experienced other State Farm agencies. None have shown the willingness and understanding that Chris Gowan and his team have shown. In the beginning. There were issues with the bills and switching things over especially health letters Chris Gowan, Randay, Austin and the rest of the team have a great communication returning phone calls sending confirmation emails and making sure my issues and problems are met in a quick and orderly fashion. Still to this day I feel at home here, thank you.."
Profile photo of Sandra Wild

Sandra Wild

March 20, 2025

5  out of  5
rating by Sandra Wild
"Chris Gowan and his crew are awesome. They are always very helpful. The whole office are very nice and friendly and they respond quickly. I would highly recommend them."
Profile photo of Dear Prudence

Dear Prudence

February 26, 2025

5  out of  5
rating by Dear Prudence
"Joe H, my agent, worked very hard behind the scenes to get my claim processed properly and the total back to me was higher than I expected. Thank you Joe!"
Profile photo of Tonya Houck

Tonya Houck

February 22, 2025

5  out of  5
rating by Tonya Houck
"Chris and his team go above and beyond for their clients! Couldn’t be happier!"
Profile photo of Madds

Madds

February 1, 2025

2  out of  5
rating by Madds
"I’ve had car insurance for 6 years now with several different companies stayed with Esurance for 3 years, just recently switched and not once have I ever had to pay $150 for a sales representatives MISTAKE, 3 months of back pay for some form, but because of the lack of communication, doing their job and everything else on their part I don’t see me staying with this company for more than my 6 month period. I will say customer service aspect of it, is amazing I’ve spoke too Austin, Joe, & Randi the girl everyone has been so kind I’m just mad the job was not done correctly 3 MONTHS AGO and now it’s my fault!!!"
We responded:
"I wanted to let you know that this was brought to my attention today. I am very sorry that this happened and that there was a lack of communication on the paperwork that was somehow completed incorrectly. I understand that this is a big inconvenience and also agree that your sales representative should have sent a text or made a phone call right away when this was realized. This is unacceptable and I will be having a conversation with them to make sure this doesn’t become an issue again in the future. I would like to reach out to you next week and personally apologize as well. I feel we have pretty good customer service like you had mentioned and this is not a common issue. Thank you for bringing this to our attention and hope that you have a great weekend! "
Profile photo of Rachel Cary

Rachel Cary

December 4, 2024

1  out of  5
rating by Rachel Cary
"Very poor customer service communication too crass and casual and rude."
We responded:
"We are very sorry if you feel we were being rude by any means when we responded to you. We really would not have known without somebody informing us. We always try to go above and beyond with everything that we do to provide the optimal customer experience. We are truly sorry again that you feel that wasn’t the case. We hope that you and your family have a great holiday and are here if you ever need anything. "
Profile photo of Bob Houck

Bob Houck

December 2, 2024

5  out of  5
rating by Bob Houck
"Outstanding customer service. Answered every question, reviewed everything step by step. Shout out to Austin! I’m grateful I moved over to Gowan State Farm."
We responded:
"Thank you Bob and Tonya for giving us the opportunity to earn your business. We strive to give the best customer service experience possible and show our customers we care about them. Austin is very good at what he does and we are glad he is on our team. Chris "
Profile photo of MMrwags

MMrwags

September 14, 2024

5  out of  5
rating by MMrwags
"We just recently switched to State Farm, Chris made the process easy and affordable. We were at a loss, when extreme high winds (F1 tornado) blew through the yard and took out our RV. Chris and team assisted us every step of the way. They took over filing the claim, reached out to claim contact leaders and followed up until claim was fully processed. These days it is very rare to find compassionate people that actually care. This Agent and team really do! Chris & Austin thank you for your exceptional service and support during this tough time! Megan & Rob"
Profile photo of Kiana Harte

Kiana Harte

September 11, 2024

5  out of  5
rating by Kiana Harte
"Austin Scofield was amazing assisting me with getting coverage on my new car that was actually affordable! Would definitely recommend giving them a call if you don’t want to pay an outrageous amount for auto insurance, especially in Michigan"
Profile photo of Deana Ebel

Deana Ebel

August 6, 2024

5  out of  5
rating by Deana Ebel
"I'm grateful for the time that was taken to find me a great deal and making sure all my questions were answered promptly"
We responded:
"Thank you for giving us the opportunity. We try to make sure all questions are answered and that everyone understands their coverages. Thank you for leaving a review. "
Profile photo of Drop Dee

Drop Dee

July 25, 2024

3  out of  5
rating by Drop Dee
"Chris is seriously the best out!"
We responded:
"Thank you very much for your review. We strive to do our best for everyone that we have the opportunity to speak with. What could we have done to make this review a 5-star experience?"
Profile photo of Alyssa Mills

Alyssa Mills

May 23, 2024

5  out of  5
rating by Alyssa Mills
"Chris is seriously the best out! He is more than helpful he really takes the extra step to make things easier, and has been nothing short of amazing! Thank you ❤️"
We responded:
"Alyssa- thank you for your review. We do the best we can to help and make things as convenient as possible. Thank you for allowing us the opportunity to assist you with your insurance needs. Please stop in when you’re in the area and please let us know if you ever need anything. "
Profile photo of wubboxman67

wubboxman67

May 1, 2024

5  out of  5
rating by wubboxman67
"Super great service. I appreciate the fast response and great deal! 👍"
We responded:
"Thank you very much for leaving us a review and for allowing us the opportunity to earn your business. Please stop in when you’re around and please let us know if you need anything at all. "
Profile photo of mxn vrch

mxn vrch

April 11, 2024

5  out of  5
rating by mxn vrch
"These people here actually care about you and are just so nice. The prices are better than any other company I’ve used."
We responded:
"Thank you so much for leaving us a review and for your trust in us. Please stop in and say hi when you’re around and let us know if you need anything at all. "
Profile photo of Terry Cline

Terry Cline

March 31, 2024

5  out of  5
rating by Terry Cline
"Very professional and they really care about their customers and business. Chris and the gang always go above and beyond and answer any questions that I may have. And a big Thank you for the jersey as well!"
We responded:
"Terry - that jersey looks great on you. Thank you for leaving us a review and for your continued business. Please stop in and say hi and let us know if you need anything at all. "
Profile photo of mick tatty

mick tatty

March 22, 2024

5  out of  5
rating by mick tatty
"Excellent , got us homeowners the same day and gave us every option to change the coverages , very courteous and helpful"
We responded:
"Thank you for leaving us a review. We value your business and appreciate the opportunity to earn your business. Please stop in and say hi and let us know if you need anything at all. "
Profile photo of ptpjr17

ptpjr17

February 14, 2024

5  out of  5
rating by ptpjr17
"We’ve been with this company for over a decade. Best prices and the most friendly, reliable, and honest group of people I’ve ever worked with. We recently had to file claims for both auto and home due to last years hail storm, and I can’t think of anybody who would have handled it better! Randi is the most helpful, a perfect example of a great employee, and you couldn’t ask for better customer service!! Great job"
We responded:
"Thank you so much for your review. I couldn’t agree more about Randi- she is great! Thank you for giving us the opportunity to assist you with any insurance needs and please stop in and say hi when you’re in town. Thank you again and please let us know if we can be of any other assistance. "
Profile photo of Katie Ethington

Katie Ethington

February 1, 2024

5  out of  5
rating by Katie Ethington
"We recently switched to State Farm and are extremely satisfied. Chris Gowan is amazing and so helpful! He is an asset to State Farm! Our basement recently flooded, the office was closed and when I reached out to Chris he was able to find us plumber that was able to get to us the same day! He went above and beyond to help us, Thank you!!"
We responded:
"Thank you for your review Katie. We value your business and thank you for the opportunity to help with and and all of your insurance needs. Please stop in and say hi and let us know if you need anything at all. "